The Student Assessment Guide and Learning Plan describes the evidence required to be competent in this unit.
You can track your progress by comparing it against unit requirements and at every stage of your learning and study. You can also get support from your iTAFE mentor and advisor.
Study Guide
There are many ways that you might choose to make your way through the unit. The diagram and suggested sessions (below) will help to plan your learning through the Advise on Products and Services unit. The sessions outlined below are a suggestion only - you may have another way that you prefer to study.
Session 1 - Develop Product & Service Knowledge / Recommending Specialised Products or Services - Pink & Aqua tiles
This includes:
- Product Knowledge
- Researching Comparisons / Competitors
- Customer Requirements
- Features and Benefits of Products and Services
- Specialised Product Knowledge
A few points to think about for your blog:
Why is it important for a team to develop and maintain product knowledge? How can this product knowledge assist the business in relation to competitors?
What are the benefits of staff having specialised knowledge of the features and benefits of the products and services they are selling to customers?
Would you like to attend some online courses for this unit?
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